Shipping & Return

Shipping & Returns

Our shipping philosophy

Our scarves and shawls come from regions where the art of weaving and finishing has been passed down for generations—including the Himalayas, South Asia, and other traditional craft regions. Instead of building up large inventories, we work closely with our partner workshops and source products in carefully planned shipments. This way, we keep prices fair, avoid unnecessary transport, and contribute to a more sustainable use of resources.

By consolidating orders, we also reduce the number of individual international shipments. This lowers overall transportation costs and reduces the environmental footprint of each piece. At the same time, it means that orders from aura cashmere are free of surprise customs or import fees – everything is handled through our Swiss logistics hub.

This is how shipping works

1. You place your order. As soon as your order is received, it will be added to our next bundled delivery from the partner regions.
2. Bundled shipping to Switzerland. Depending on order volume, we organize 1–3 shipments per week from our production partners abroad. These typically reach Switzerland within 3–5 business days .
3. Delivery to you. As soon as the products reach our Swiss hub, we will ship your package immediately via Swiss Post. You will receive a tracking number to track the delivery in real time.

The total delivery time is usually 4–8 business days from the order date. In exceptional cases (e.g., customs delays, logistical capacity, or weather), delivery may take slightly longer.

Special shipping cases

For certain products, it may be noted on the product page and during checkout that the item is shipped directly from the origin. In these cases, delivery typically takes 15–25 business days (actual times may vary); additional customs or import fees may apply. We clearly mark such cases so you are aware before ordering.

Shipping costs

We currently deliver to Switzerland, Germany and Austria – with simple, transparent conditions:

• Free shipping for all orders over CHF 100.–
• For orders under CHF 100.– a small flat rate will be displayed in the checkout
• No unexpected additional import or customs fees for deliveries via Switzerland

Track shipment

Transparency is important to us. As soon as your package has been shipped from Switzerland, you will receive an email with a tracking link – so you can track your aura cashmere item all the way to your home.

Responsibility & Risk

Responsibility for your order transfers to you once the package has been handed over to the shipping service. We do our best to ensure smooth deliveries, but cannot be held liable for delays or damage caused by postal services or external circumstances beyond our control.

Returns & Exchanges

We want you to be completely satisfied with your purchase. We don't offer refunds, but we do offer a simple and transparent return process as a gesture of goodwill.

Return period: You can request a return within 10 days of receipt.

Conditions for returns:

• The item is unworn and unused
• All original tags are attached
• Return in the original packaging
• Receipt is enclosed

Items that do not meet these conditions cannot be accepted.

How to start a return

Please contact us first at info@auracashmere.com to request a return. Once approved, you will receive detailed instructions. Only returns submitted in accordance with these instructions can be processed.

Please note:

• The customer is responsible for the return shipping costs.
• Non-compliant returns may result in additional processing fees (see our Terms and Conditions ).
• Approved returns will only be refunded as aura cashmere store credit (a voucher) . Refunds to the original payment method are not possible.

Exchange

If you would like to exchange an item, please initiate a return first. Once the return has been processed and your store credit has been issued, you can reorder the desired alternative.

Damaged or incorrect items

If, in exceptional circumstances, your order arrives defective, damaged, or incorrectly delivered, please contact us immediately at info@auracashmere.com . We will carefully review your case and find a fair solution.

Non-returnable items

For reasons of fairness and hygiene, the following items are excluded from returns:

• Sale items
• Gift cards
• Custom or personalized products

Environmental responsibility

Every logistics decision counts. By consolidating deliveries from our partner regions and subsequently shipping from Switzerland, we reduce the number of individual international shipments. This keeps prices smart – and reduces our ecological footprint: a small but meaningful step toward more conscious consumption.

Frequently Asked Questions

How long will my delivery take?
Most orders arrive within 4–8 business days. Items marked as direct ship from origin may take 15–25 business days to arrive.

Do I have to pay customs or import fees?
No – there are no unexpected additional costs for all shipments via Switzerland. Customs fees may apply to items shipped directly from the place of origin (clearly marked on the product page and during checkout).

How do I return an item?
Write to us at info@auracashmere.com within 10 days of receipt. We'll guide you through the process step by step.

Will I get a refund?
Returns will be credited as aura cashmere store credit (voucher). Refunds to the original payment method are not possible.

Who bears the return costs?
The return costs are borne by the customer.

What happens if I don't follow the return instructions?
Only correctly processed returns can be accepted. Returns without prior authorization or contrary to our policies may incur additional fees (see Terms and Conditions ).