FAQ

Compact info on 'FAQ'

  • Quickly explained: Delivery times, shipping, returns & care basics at a glance.
  • Want more information? We answer many background questions about cashmere (material, pilling, weaves, etc.) in the "Useful Information" section .
  • Direct help: Write to us anytime: info@auracashmere.com .

Below you will find everything you need to know.

Frequently Asked Questions (FAQ)

Questions & Answers

How long does delivery take?

Usually 4–8 business days from order. Full details: Shipping & Returns .

Are there any customs or import fees?

No , there are no surprise tariffs. Learn more: Shipping & Returns .

How do I track my order?

After shipping, you'll receive an email with a tracking link (Swiss Post). This allows you to track the delivery in real time. More information: Shipping & Returns .

What shipping costs apply?

Free for orders over CHF 100; for orders below this amount, a small fee will be displayed at checkout. Details: Shipping & Returns .

How do returns work?

You can request a return within 10 days of receipt. Refunds will be issued as store credit . Return shipping costs are the responsibility of the customer. Details can be found here: Shipping & Returns .

How do I start a return?

Please contact us first by email: info@auracashmere.com . Once approved, you will receive step-by-step instructions. Only correctly registered returns can be processed.

Do you offer exchanges?

Please return the item first; once the store credit has been credited, you can reorder the desired product. Learn more: Shipping & Returns .

Where are your scarves made?

Primarily in Kathmandu, Nepal , as well as in selected partner factories in India. You can find out more about the origin here: Origin .

What sizes and materials are available?

Many products are available in 70 x 200 cm and oversized scarves in 110 x 220 cm . You can choose the size and material using the options on the product page. Browse for your favorite scarf here .

How do I care for my cashmere scarf?

In short: cold (20–30°C) with wool/cashmere detergent, do not wring , squeeze dry with a towel, and dry flat . Detailed guide: Care & Storage .

What to do about pilling?

Pilling is normal for soft yarns. Gently remove fibers in one direction with a cashmere comb; do not pluck. Tips: Care & Storage and more in Useful Information .

Vouchers & Store Credit – how to redeem?

Simply enter the code in the appropriate field during checkout . If you have any questions, we're happy to help: info@auracashmere.com .

What payment methods are available?

You can choose from the common payment methods displayed during checkout. If something doesn't work, please contact us at info@auracashmere.com .

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